Wokingham, Berkshire
Social Care
Permanent | Full Time
ASAP
19/06/2025
19/07/2025
Senior Welfare Benefits and Assessments Advisor with experience of working within a similar front facing Welfare Benefits role, excellent verbal and written communication skills and proficiency in Microsoft Office packages is required to join the Welfare Assessments Team at a well-established organisation based in Wokingham, Berkshire.
SALARY: £30,599 - £34,314 per annum + Benefits
LOCATION: Hybrid role – working from the office in Wokingham (RG40) Monday, Wednesday & Friday and from home Tuesday & Thursday
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 37 hours per week, Mondays, Wednesdays and Fridays Office Based
JOB OVERVIEW
We have a fantastic new job opportunity for a Senior Welfare Benefits and Assessments Advisor with experience of working within a similar front facing Welfare Benefits role, excellent verbal and written communication skills and proficiency in Microsoft Office packages.
Working as the as Senior Welfare Benefits and Assessments Advisor you will work effectively and collaboratively with teams within Income & Assessments to ensure the service is responsive and meets the appropriate needs of its residents, customers, and other users.
As the Senior Welfare Benefits and Assessments Advisor you will be responsible for supporting and supervising a team of front facing assessment advisors who deal with individuals with queries in relation to Benefits & Council Tax, and responding to the needs of vulnerable residents, additionally where necessary making appropriate connections and referrals for additional services and support.
DUTIES
Your duties as a Senior Welfare Benefits and Assessments Advisor will include:
• Dealing with resident and customer enquiries in relation to Housing Benefit, Council Tax Reduction and Council Tax via phone, email and face to face contact
• Support the operation of the service and take ownership for processes and procedures using best practice from others where appropriate
• Lead on the concessionary fares & Local Welfare Provision application processes
• Dealing with the more complex customer issues and support and mentor Advisors to develop their skills and practice
• Assisting with the effective monitoring and review mechanisms to ensure continuous improvement in delivery of services
• Support the administration of Housing Benefit & Council Tax Reduction claims and re-assessments
• Make complex autonomous decisions with confidence and professionalism
CANDIDATE REQUIREMENTS
• Verbal, written communication skills
• Experience of working within a front facing Welfare Benefits Environment
• Proficient ICT skills and use of Microsoft packages
• Good working knowledge of Welfare Benefits
• Ability to listen, extract and assess important information
• Ability to make appropriate complex decisions with autonomy and confidence
• Supervisory experience (desirable)
BENEFITS
• Generous annual leave entitlement of 28 days (rising to 33 days after 5 years continued local government service) plus Bank Holidays
• Excellent local government pension scheme
• Employee assistance programme including 24/7 wellbeing helpline
• Range of local & lifestyle discounts
• Use of a free onsite gym
• Salary sacrifice car & cycle to work schemes
And much more!
APPLY TODAY…
By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P13556
Full-Time, Permanent Local Authority Jobs, Careers and Vacancies. Find a new job and work in Wokingham, Berkshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.
AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
awd online | http://www.awdo.co.uk
AWD-IN-SPJ