London
Admin, Secretarial, PA
Permanent | Full Time
ASAP
23/04/2024
23/05/2024
Subscriptions Manager, +pound;52K pa, hybrid 2 days/wk in C.London
The organisation is a membership institution with more than 200 years of history in the Civil Engineering field, with more than 97,000 members world-wide, offices nationally and across the globe.
You will:
- Champion exceptional member service, ensuring timely responses and accurate information
- Oversee day-to-day operations of the subscriptions department, driving efficiency and continuous improvement
- Lead and mentor a team of dedicated professionals, fostering a culture of collaboration and development
- Partner with internal stakeholders across the organisation to deliver a seamless membership experience
- Contribute to strategic initiatives, including the annual lapsing campaign and data reconciliation projects
You be an ideal candidate if you have:
- Proven track record in membership management, customer service, and team leadership
- Expert knowledge of database management and strong analytical skills
- Excellent comms and interpersonal skills, with the ability to build rapport with diverse stakeholders
- Background in continuous improvement and a commitment to delivering results
Salary and benefits:
- +pound;52K p.a.
- Hybrid (2 days office, 3 days remote)
- 25 days holiday + public holidays + Christmas shutdown
- Up to 8% contributory pension
- Lots more benefits