You are using the web browser we don't support. Please upgrade or use a different browser to improve your experience.
"icon arrow top"

Hotel Receptionist - Day & Night Expired



Travel, Leisure, Tourism

Permanent | Full Time




Job Title +ndash; Hotel Receptionist Day + Night

Salary +ndash; +pound;9.50-+pound;11.50

The Mansion at Coldeast

The Mansion at Coldeast offers 25,000 square feet of Victorian splendour situated within 9 acres of landscaped grounds and woodland perfectly located near the Hamble River.

Arranged as an aparthotel, we have 28 generously proportioned hotel-based apartments offering flexible short- or longer-term accommodation to leisure and business travellers alike. Many of our apartments have the facilities to allow a self-catering stay. However, guests may instead find themselves drawn towards the very special premium casual dining experience we have on offer.

Becketts at the Mansion

Becketts is an established, award-winning restaurant brand dedicated to providing a memorable customer focussed hospitality experience. 65+ cover restaurant with 100+ additional outdoor covers, 6 unique garden dining pods, an outdoor cabin bar, a cosy guest lounge and a premium cocktail bar, plus a recently opened events space in our Victorian Orangery with its own dedicated bar. The venue catering is serviced by 2 professional kitchens, and we are enjoying a rapidly growing presence in the local events marketplace.

Job Role

Ensure an efficient reception experience for Guests, including check in/out

Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

To be able to make decisions in a fast-paced environment and to enjoy it

To be able to communicate well to each other and guests

Be able to use a phone and computer system

Ensure Reception team are kept fully aware of any relevant feedback from guests and, or, other departments

Demonstrate a high level of customer service at all times

Comply with hotel security, fire regulations and all health and safety legislation

To keep all areas clean and tidy at all times

To ensure that all customer requests and queries are responded to promptly and effectively.

To be confident in lone working ( Nights)

About the Idea Candidate

Confident in working on their own

Good knowledge of computers

Professional and communicative

Hospitality experience would be beneficial

Package and benefits


Company events

Discounted or free food

On-site parking