Southampton
Travel, Leisure, Tourism
Permanent | Full Time
ASAP
27/10/2022
27/11/2022
Job Title +ndash; Hotel Receptionist Day + Night
Salary +ndash; +pound;9.50-+pound;11.50
The Mansion at Coldeast
The Mansion at Coldeast offers 25,000 square feet of Victorian splendour situated within 9 acres of landscaped grounds and woodland perfectly located near the Hamble River.
Arranged as an aparthotel, we have 28 generously proportioned hotel-based apartments offering flexible short- or longer-term accommodation to leisure and business travellers alike. Many of our apartments have the facilities to allow a self-catering stay. However, guests may instead find themselves drawn towards the very special premium casual dining experience we have on offer.
Becketts at the Mansion
Becketts is an established, award-winning restaurant brand dedicated to providing a memorable customer focussed hospitality experience. 65+ cover restaurant with 100+ additional outdoor covers, 6 unique garden dining pods, an outdoor cabin bar, a cosy guest lounge and a premium cocktail bar, plus a recently opened events space in our Victorian Orangery with its own dedicated bar. The venue catering is serviced by 2 professional kitchens, and we are enjoying a rapidly growing presence in the local events marketplace.
Job Role
Ensure an efficient reception experience for Guests, including check in/out
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
To be able to make decisions in a fast-paced environment and to enjoy it
To be able to communicate well to each other and guests
Be able to use a phone and computer system
Ensure Reception team are kept fully aware of any relevant feedback from guests and, or, other departments
Demonstrate a high level of customer service at all times
Comply with hotel security, fire regulations and all health and safety legislation
To keep all areas clean and tidy at all times
To ensure that all customer requests and queries are responded to promptly and effectively.
To be confident in lone working ( Nights)
About the Idea Candidate
Confident in working on their own
Good knowledge of computers
Professional and communicative
Hospitality experience would be beneficial
Package and benefits
Benefits:
Company events
Discounted or free food
On-site parking