Huntingdon, Cambridgeshire, England
Customer Service
Permanent | Full Time
ASAP
12/04/2024
10/05/2024
Customer Account Manager
Our client based in Huntingdon who are a leading supplier of printed and customised products to the education sector is currently looking for Bilingual German/English speaking Customer Service administrators. Successful applicants will be working to ensure that schools receive a premium service whereby all orders placed are processed and dealt with in a professional and timely manner and are delivered to schools on time.
Key Responsibilities
Entering planner and other jobs onto the database and ensuring the information is current throughout the production process
Providing proof assessment to planner jobs where necessary
Being able to provide a concise quote for various products where necessary
Updating the customer user information on the CRM system
Ensuring the website 'order tracking' information is up to date at all times
* Sending jobs 'to print' using various software
Key Skills
Fluent in German and English
Being able to deliver excellent customer service to our customers and enjoy dealing with people
Having the ability to use the main database and CRM system to ensure all information is kept up to date
Being able to delegate to Administrative personnel to ensure orders are processed correctly and in a timely manner
Have a problem solving attitude, being able to deal with all types of queries, complaints and problems
Being able to communicate professionally with customers by telephone and email
Hours, Benefits & Salary
* Casual dress
* Company events
* Company pension
* Cycle to work scheme
* Free flu jabs
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
* Sick pay
* Work from home
* 8 hour shift
* Monday to Friday
* Up to 23k DOE