Poole, Dorset, England
Customer Service
Permanent | Full Time
ASAP
17/06/2025
15/07/2025
Customer Services Specialist | Poole | £30,000
Are you a confident communicator with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two days are the same?
Join a well-established organisation at the forefront of infection control technology, supporting healthcare and care providers across the UK. As a Customer Services Specialist , you'll play a vital role in ensuring every customer interaction reflects the company's commitment to excellence.
As Customer Services Specialist, you will benefit from:
* 25 days holiday + BHs (rising with service)
* Private medical cover
* Health cashback plan (includes gym discounts)
* Company pension & life assurance
* Birthday Love2Shop vouchers
* Cycle to work scheme
* Employee volunteering day
* Free onsite parking
* Employee Assistance Programme
As Customer Services Specialist, your responsibilities will include:
* Handling inbound and outbound calls with professionalism and confidence
* Managing customer accounts , including contract support and renewals
* Taking ownership of customer issues through to resolution
* Creating quotes, processing orders, and logging complaints
* Supporting field engineers with scheduling and updates
* Mentoring new team members and contributing to service improvements
As Customer Services Specialist, your experience will include:
* At least two years in a frontline Customer Services role
* Proven ability to manage complex customer interactions
* Experience in contract support or service coordination (advantageous)
* Strong organisational skills a nd attention to detail
* Proficiency in Microsoft Office; SAP B1 experience is a bonus
* A calm, logical approach to problem-solving under pressure
If you're ready to take the next step in your career, we'd love to hear from you. Apply today with an up-to-date CV or call Claire at Rubicon for more information.