£19000 - £22000 per annum
Permanent | Full Time
Customer Care Specialist // Cardiff // £19,000 - £22,000
We are working with an ambitious, multi-award-winning online investment company located in Cardiff. This is a fantastic opportunity for the right person to join a dynamic, fun, and friendly company!
They are rapidly growing, and so hiring talented people who are purpose driven and want to use and develop their skills to deliver an awesome experience to their customers.
Responding to and assisting any existing and new customers.
Dealing with incoming queries via email, phone and LiveChat.
Explaining to customers how their service works and their benefits.
Adhering to their compliance procedures and conducting all tasks involved in the onboarding process for new customers.
Minimum of 5 GCSEs including Maths and English at grade C or above.
Previous experience working in a customer services environment preferably within financial services.
Comfortable working in an office environment, an aptitude for computer-based work - a good level of Microsoft Office knowledge and an ability to learn new systems quickly.
Strong organisational skills - multi - tasking and prioritising workload are paramount.
What You'll Get
£19,000 - £22,000 dependant on skills and experience.
24 days holiday a year - plus bank holidays.
Flexible working hours 37.5 hours a week between 8am - 6:30pm Monday to Friday. Must be willing to work some Saturdays as the nature of customer support requires.
Private Medical Insurance.
Company Pension Plan.
Plenty of social activities and events throughout the year.
Brand new office.
Free office gym.
Free parking nearby.
A collaboration space and games room.