Wokingham, Berkshire / Hybrid
Admin, Secretarial, PA
Permanent | Full Time
ASAP
02/05/2024
02/06/2024
Business Analyst with previous experience and/or a relevant Business Analysis qualification, knowledge of local government and excellent communication and organisational skills is required for well-established organisation based in Wokingham.
SALARY: £38,223 - £42,403 per annum + Excellent Benefits
LOCATION: Hybrid role – working part from the office in Wokingham and part from home
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 37 hours per week
JOB OVERVIEW
We have a fantastic new job opportunity for a Business Analyst with previous experience and/or a relevant Business Analysis qualification, knowledge of local government and excellent communication and organisational skills.
Working as the Business Analyst you will join the Business Change team and will participate in the delivery of the Change and Improvement programme through identification and analysis of opportunities for service improvement and efficiencies, by leading projects included in the programme.
As the Business Analyst you will support the organisation in implementing the key design principals of prevention and reduction of demand through customer/community enabling, automation, improved access to services and information for customers, earliest possible resolution of customer enquiries and a streamlined and efficient approach with common technology, processes, and roles.
DUTIES
Your duties as the Business Analyst include:
• Support services to identify high volume processes, high volume customer interactions, customer thought processes and reactions, which reveal opportunities for improvement, efficiencies and innovation in the customer’s experience (both internal and external)
• Use data and insight to identify opportunities to make recommendations and deliver efficiencies across the transformation portfolio by creating scoping documents and analysing current service performance (reviews of websites, applications, process volumes and customer contact etc.)
• Lead service process re-design workshops, focusing on efficiencies, improvements, digitisation and automation whilst also considering the customer journey, to design easy, equitable and accessible services for customers
• Facilitating effective workshops with stakeholders and Subject Matter Experts (SMEs) that apply the organisations design principles and deliver the desired outcomes
• Support and work with the Change and Redesign Lead to find and deliver efficiencies savings across the organisation through process redesign and innovation
• Responsible for the creation and review of documentation for re-designed processes that support the development of new ways of working and improved process-specific technology functionality; to include workflow diagrams, case studies and user stories where appropriate
CANDIDATE REQUIREMENTS
• Business Analysis qualification or able to demonstrate equivalent knowledge, skills and aptitude
• Ability to produce business requirement documentation including workflow diagrams, user cases and user stories
• Knowledge of local government and particularly transformational Government and efficiency agenda
• Experience of supporting staff through cultural change as part of an implementation of business change or new ways of working
BENEFITS
• Generous annual leave of up to 30 days (rising to 35 after 5 years’ service) plus bank holidays
• Local government pension scheme
• Flexible working arrangements
• Employee Assistance Programme
• A range of discounts
• Onsite gym and more!
APPLY TODAY…
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JOB REF: AWDO-P12179
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