Northampton
IT, Internet
Permanent | Full Time
ASAP
24/06/2025
15/07/2025
Job Title: First line IT support
Location: Northampton - NN4 (office based)
Contract: 6-month fixed term (could be extended/ permanent)
Salary: £28-30,000
Have you recently graduated with a degree in Computer science or similar?
Are you looking to gain experience of working within an IT department?
Then this role could be for you….
A leading provider of innovative solutions who pride themselves on delivering exceptional service and support to their clients are wanting to grow their IT department to support their 250+ users in the UK.
Key Responsibilities:
* Provide first-line technical support to end-users, resolving hardware and software issues.
* Assist with the installation, configuration, and maintenance of IT equipment and systems.
* Monitor and maintain computer systems and networks to ensure optimal performance.
* Respond to IT support requests in a timely and efficient manner.
* Document and track issues, solutions, and work performed using ticketing system.
* Support the IT team with various projects and initiatives as needed.
Qualifications:
* IT graduate or previous experience in an IT support role
* Basic understanding of computer hardware, software, and networking.
* Strong problem-solving skills and attention to detail.
* Excellent communication and interpersonal skills.
* Ability to work independently and as part of a team.
* Willingness to learn and adapt to new technologies.
Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you.
Impact Recruitment is an employment agency working on behalf of our client.
All responses will be managed in line with the new GDPR regulations.